So much for transparency ...

I am in the midle of a research for a licencing and copy protection module. I know that one of the issues is the cost attached to each product and thought that it will be better if I'll recommend an all in one offering like what Upload.com had. Or at least I knew they had some time ago.
With that in mind opened the upload.com pag and searched for any info about that particular service. Upload.com is a service offered to publishers of software products. Any service providers should primarily display all the information about their services for easy understanding. After ten minutes of looking thru de FAQ and the Help Center, realized that I'm out of luck and decided to find another way, tried to google the issue but the first search was not the most efficent so my mind was still focused on the upload.com thing in the background.
Something in the brain (not me) remembered that in fact upload.com was just making a reference to a partner named Protexis and that in fact the thing that I was searching was offered by Protexis, and a note on the upload.com site said that the clients who were using Protexis should get there directly. That's ok for me ... and there I am opening the Protexis page. They have a new offering named RED, something that looks too complex for what I need but what the hell ... I'm paid to gather the info so let's rumegate.
I even think that I understood the ideea of the new ofering but there was no info about costs involved. I've even started to search on the web for any references ... about the initial cost, about any percentage that will be taken from the sale and so on. Not very lucky. There were lots of references to shoping carts using Protexis and more references to the relation betwen them and upload.com. One of the first results was even pointing to Microsft Marketplace and found out the they just changed the aproach and will provide only references to other MS portals ... but that's another issue.
The ideea is that after two hours I still don't have any info about the protexis licencing cost and all I can do is to get in contact with somebody from the sales deptartment to obtain that info. And that's all about the transparency of the web. There are so very few companies that provide real information about their services and products on the web. In fact they are looking at the web as just another marketing flyer that's giving everithing but what you wanted to hear.